Frequently Asked Questions

All orders must be placed through our online ordering system. Choose your item, customize the item and submit your order. If a proof is required before we produce your item, then: 1. We will send you an email notification when your proof is ready for viewing, 2. Request changes to your proof or approve your proof, 3. Provide payment and complete the order, 4. Most orders will ship within 4 business days, 5. You will receive a payment confirmation email after you make payment and a shipping confirmation email once your order has shipped

No, we do not charge setup fees.

No, we do not require minimum orders.

Yes, depending on current workload and product availability. Please contact a customer service representative for additional information.

Once you have chosen your desired item, enter the total quantity needed and click the "Begin Order" button. There will be instructions on each page of the ordering process to guide you.

Unfortunately we cannot accept orders over the phone or by fax, all orders must be placed through our online ordering system. This method of ordering offers many advantages, such as: 1) it allows you to verify information as you provide it for your order, 2) provides a trackable order in our system that you can monitor, 3) provides automated email notifications concerning your order, 4) helps eliminate setup fees and helps keep prices low by providing a streamlined ordering process, 5) provides an "Express Reordering" system to easily place new orders for products you have ordered in the past, 6) you have the ability to see your order history and print invoices, 7) you have the ability to update your billing and shipping information as needed

Very few of our items require a proof. During the ordering process, you will choose from several pre-designed layouts to show us how you want the text and information printed or engraved on the item. If your item requires a proof before we produce it, our online system will inform you that you are submitting the order for a proof. If our system does not inform you of a proof, then a proof is not needed.

You will view your proof from within your account on our web site. Sign in to your account and click on the ‘Review Proof’ button or click on the link from the email you received. When you approve the proof you will be directed to the payment and shipping pages of the checkout process.

Our goal is to have your proof ready within 1 business hour. This applies to our regular Monday - Friday business hours of 10:00 a.m. to 5:00 p.m. eastern standard time. However, we can't always anticipate the number of orders we will receive and a 1-hour proofing time may not always be possible. Under these circumstances, your proof will be ready no later than by the end of our next business day. We will send you an email notification when your proof is ready. You can also sign in to your account at any time to check the status of your proof.

No. We prepare a proof of one item using only one name from your order. You will not see a proof of every name submitted in your order. This is one way we eliminate setup fees. The names and information you provide for your items will be used EXACTLY the way you provide it. In the unlikely event that we produce an item incorrectly, we would replace the item at no charge to you.

We will send you an automated email notification after each of the following steps: - When you request a proof, - When your proof is ready for viewing, - When you have made payment for your order, - When your order has shipped. *Note: As these are automated emails, sometimes your email client will sort them into your ‘bulk’, ‘spam’ or ‘junk’ email folders.

Sign in to your account and the status of your order will be shown beside your order number. You can also click on the order to see more information.

Yes. We keep your design, your logo and all of your information on file. You do not need to re-send your logo for future orders unless you have changed your logo design. To place an order for your existing design, click on the "Express Reorder" link on our web site and sign in to your account.

Click on the “Express Reorder” link and sign in to your account. Once you have signed in, the products you have ordered in the past will be displayed. Click on the item you need to start your order. There will be instructions on each page of the ordering process to guide you.

Click on the “Express Reorder” link and sign in to your account. Once you have signed in, the products you have ordered in the past will be displayed. Click on the item you need to start your order. You will provide the new names for the items during the ordering process. There will be instructions on each page of the ordering process to guide you.

No. The prices shown on our web site include the use of your logo on your award.

No, we do not charge setup fees.

We need one of the following file formats: .EPS, .CDR, .PSD, .AI, .JPG, .PDF. The file should also be at least 300dpi resolution.

You will upload your logo during the online ordering process.

We will match your PMS colors as closely as possible, but we do not guarantee an EXACT match.

We must design our own template of your award so that we can change the name or other information as needed. You can upload your artwork during the online ordering process, but you will also need to upload your logo(s) as a separate file. We will then use your artwork as a guide to design our template.

No. Faxed logos are not of adequate resolution for graphic design. FYI: If you use your logo on any letterhead, signage or business cards, the company that printed these for you will have your logo in the file type that we need and they should be able to email it to you.

No. Logos copied from web sites or scanned logos are not of adequate resolution for graphic design. FYI: If you use your logo on any letterhead, signage or business cards, the company that printed these for you will have your logo in the file type that we need and they should be able to email it to you.

Our standard design charge is $35.00 per half hour. Once we receive your order we will provide you with a quote for your logo design. For an additional $15.00 charge, you will receive a disc with your new logo saved in several different high-resolution formats for your personal use.

Shipping is FREE for all orders of $25.00 or more, regardless of the size of the order, via USPS 1st Class mail. There is a nominal charge for the 1st Class mail shipping option for orders less than $25.00, ($2.00 in most cases). We offer expedited shipping methods from UPS for an additional cost. Expedited shipping costs are calculated based on your zip code and the weight of the order, and are provided by UPS as you complete your order.

Most orders will ship within 4 business days.

Tracking numbers are only available for expedited shipping services. If you chose an expedited shipping method during your checkout, your tracking number will be sent to the email address associated to your account. This email is an automated email sent by the courier and can sometimes be sorted into your ‘spam’, ‘junk’ or ‘bulk’ email folders. There is no tracking information available for orders shipped for free via USPS 1st class mail.

Sign in to your account and click on your order number. A printable invoice will then be displayed. Click on the “Print to PDF” button at the bottom of the invoice.

Monday - Friday, from 10:00 a.m. to 6:00 p.m. Eastern Standard Time (EST).

You can reach our customer service team at 800-206-4099